Training and Work Discipline to Improve Individual Quality and Employee Performance of the Population and Civil Registration Office

Abstract

This study aims to find out and analyze the effectiveness of training and work discipline in improving the quality of individuals and the performance of employees of the Population Office and the Civil Registry of South Sulawesi Province. The research was conducted at the Population and Civil Registration Office of South Sulawesi Province for 2 (two) months, from May to June 2021. The population is an entire employee of 105 people, using saturated sampling techniques, so the study sample is 105 people. Data collection is done by observation, interviews, questionnaires and documentation, and analysis of the data using path analysis. Several hypotheses are proposed in this study, and all hypotheses are accepted. The results showed that the direct influence of individual quality contributes greatly to employee performance compared to the effectiveness of training and work discipline. Indirectly, individual quality variables become moderate variables that are quite good even though they are partial mediation. In conclusion, in the Population and Civil Registration Office of South Sulawesi Province, the quality of individuals is indicated by the high morale of employees, which is a benchmark of quality in improving performance. In addition, the effectiveness of training is shown by increasing employee enthusiasm in following the learning process to improve their quality, and work discipline is shown by the leadership's transparency in encouraging high discipline. Indirectly individual quality variables can be good moderation variables in mediating the relationship between the effectiveness of training and work discipline to employee performance. Still, the most contributing is training effectiveness in influencing individual quality, which impacts employee performance.