Abstract:
This research aims to understand and analyze delivery
services in the Lantora Subdistrict. The study employs a qualitative
method. Data collection techniques include interviews, questionnaires,
observations, and documentation. The research findings indicate that the
performance of the Lantora Subdistrict apparatus has been categorized
as good. However, the quality of public services in the Lantora Subdistrict
is categorized as less satisfactory because it does not yet meet the key
indicators of public services, including: simplicity with a score of 41.67%,
requirements with a score of 43.75%, clarity with a score of 37.5%,
discipline with a score of 35.42%, responsibility with a score of 41.75%,
officer's ability with a score of 54.17%, speed with a score of 52.08%,
fairness with a score of 43.75%, politeness and friendliness with a score
of 60.42%, reasonable fees with a score of 47.92%, certainty of fees with
a score of 45.83%, certainty of schedule with a score of 37.5%,
environmental comfort with a score of 41.67%, and service security with
a score of 43.75%. In conclusion, overall, the quality of public services
provided by the Lantora Subdistrict apparatus falls into the good
category as indicated. However, the availability of facilities and
infrastructure greatly supports community services to ensure that the
services provided to the community are effective and meet most of the
service indicators in accordance with Minister of State Apparatus
Empowerment Decision No. 25 of 2004 Regarding the Community
Satisfaction Index.
