THE EFFECT OF EMOTIONAL INTELLIGENCE ON TEAM PERFORMANCE: A CASE STUDY OF A GOVERNMENT HOSPITAL

Abstract

Background. Organisational development requires human resources. Professional organisations manage systems and the organisational mechanisms of existing resources to support flexible responses of change. Hospitals are a part of the service industry and have very complex business processes, and a large potential for optimisation and efficiency improvements. The aim of this study is to explore the relationship between emotional intelligence and team performance during the inter-institutionalised collaboration work process. Materials and Methods. This study was conducted in the South Sulawesi and Central Sulawesi Province’s hospitals. The study lasted for six months in 2017. The sampling was done by using the cluster method and stratified random sampling, which was based on hospital type and the level of health officers. The data analysis approach used in this study was the partial least square (PLS), using WarpPLS software. Results. The results show that emotional intelligence significantly and positively affected team performance with a path coefficient value of 0.138 and a p-value of 0.050. Conclusion. Based on the results of the data analysis, it can be concluded that there is a significant direct influence of emotional intelligence on team performance.