Abstract:
Organizational development requires human resources. Professional organizations
manage systems and organizational mechanisms of existing resources to support flexible responses
of change. Hospitals as one of the service industries with a very complex business process certainly
have a quite large potential for optimization and efficiency improvements. This study was conducted
in South Sulawesi and Central Sulawesi Province’s hospitals. The study lasted for 6 six months in
2017. The sampling was done by using cluster method and stratified random sampling, which was
based on Hospital Type, level of Health Officers. Data analysis approach used in this study was
Partial Least Square (PLS) using WarpPLS software. The results show emotional intelligence
significantly and positively affected to the conflict team with path coefficient value 0.668 and pvalue <0.05. Emotional intelligence can create management and self-control of conflicts in
teamwork and encourage a high level of attention to customers.
