The Impact of Emotional Intelligence on Team Conflict: Case Study in Government Hospital

Abstract

Organizational development requires human resources. Professional organizations manage systems and organizational mechanisms of existing resources to support flexible responses of change. Hospitals as one of the service industries with a very complex business process certainly have a quite large potential for optimization and efficiency improvements. This study was conducted in South Sulawesi and Central Sulawesi Province’s hospitals. The study lasted for 6 six months in 2017. The sampling was done by using cluster method and stratified random sampling, which was based on Hospital Type, level of Health Officers. Data analysis approach used in this study was Partial Least Square (PLS) using WarpPLS software. The results show emotional intelligence significantly and positively affected to the conflict team with path coefficient value 0.668 and pvalue <0.05. Emotional intelligence can create management and self-control of conflicts in teamwork and encourage a high level of attention to customers.