The Effect of Emotional Intelligence on The Team Performance of Hospital Officers in South Sulawesi and Central Sulawesi Province, Indonesia

Abstract

The aim of study is to explore the relationship between knowledge sharing factors, emotional intelligence, and team conflict on the team performance during the inter-institutionalized collaboration work process. This study was conducted in South Sulawesi and Central Sulawesi Province’s hospitals. The study lasted for 6 (six) months in 2017. The sampling was done by using cluster method and stratified random sampling, which was based on Hospital Type, level of Health Officers. Data analysis approach used in this study was Partial Least Square (PLS) using WarpPLS software. These characteristics were considered to have represented quite heterogeneous information about the characteristics of health workers. Based on the results of data analysis can be concluded that there is a significant direct influence between Emotional Intelligence to Knowledge Management, Emotional Intelligence to Team Conflict, and Emotional Intelligence to Team Performance. In addition, the relationship between endogenous variables found a significant influence between Knowledge Management against Team Performance, and Team Conflict against Team Performance. In the test of indirect effect there is a significant indirect influence between Emotional Intelligence to Team Performance through Knowledge Sharing (mediation), and Emotional Intelligence to Team Performance through Team Conflict variable (mediation).