Effectiveness of Licensing Services for Issuing Business Identification Numbers Through the Oss-Rba System at the Investment and One-Stop Integrated Service Office of Sinjai Regency

Abstract

The purpose of this study was to determine the effectiveness of licensing services for the issuance of Business Identification Numbers through the OSS-RBA System at the Sinjai Regency Investment and One-Stop Integrated Services Office. The research method used is qualitative research with descriptive research type. The effectiveness of licensing services for the issuance of Business Identification Numbers through the OSS-RBA System, overall both program success, target success, satisfaction with the program, input and output levels, and achievement of overall goals can be said to be effective because of the increase in business applicants who have registered their businesses since the implementation of OSS-RBA which has been electronically integrated and the results of surveys on applicants on questionnaires given to applicants prove that the level of community satisfaction can reach 95.22% of the services provided by the Sinjai Regency One-Stop Investment and Integrated Services Office