Abstract:
Quality and professional health services are the dream of every Indonesian people, because this
is closely related to one aspect of fulfilling basic life needs for humans, therefore commitment is
needed from service providers, especially hospitals in supporting the implementation of
government programs through the Healthy Indonesia Card. The purpose of this study is to
determine and analyze the quality of service based on the Healthy Indonesia Card program at the
Sayang Rakyat Regional General Hospital in Makassar, using qualitative research methods
intended to extract as much information as possible from the research problem. The results
showed that the quality of KIS services based on the Healthy Indonesia Card program at the
Sayang Rakyat Regional General Hospital was running quite well, but administrative officers and
medical officers (doctors and nurses) in carrying out their duties in providing services to patients
were quite good
