dc.description.abstract |
Conflicts within a company that are handled quickly and precisely will result in new
ideas, changes, and better working relationships. This research was conducted to
analyze how conflicts that occur in companies can be mediated using the
knowledge management approach. The analysis technique used in this study is
qualitative, using the interview method addressed to dispute mediators at the
Makassar City Manpower Office and the Chairperson of the Labor Union. The
results of the study show that good knowledge management, owned by mediators,
is able to handle conflicts more quickly and precisely. Furthermore, tacit knowledge
is knowledge in the form of experience and expertise possessed by each mediator
that is most needed to unravel corporate conflicts in Makassar |
en_US |