Abstract:
A knowledge management strategy is urgently needed at this
time, due to the high level of Industrial Disputes, the Department of
Manpower has to improve its human resources. In this study, the
knowledge-based organizational model is used as a solution to the
application of knowledge management strategies to solve the problems
faced by industrial dispute mediators today. Before implementing the
knowledge-based organizational model, it is necessary to first measure the
quality and quality of human resources in the Ministry of Manpower using
a Likert scale and testing the quality of human resource management by
combining the knowledge management approach. The Likert scale
calculation and quality testing reached the same conclusion, namely the
quality of human resource management at the Ministry of Manpower was
good (Likert scale = 3.78 while the actual percentage = 75.88%).
Although this has already been stated to be beneficial, it is necessary to
increase the quality of the employees of the Department of Manpower to
improve industrial disputes.
