Abstract:
In TQM research in the property sector, several "research gaps" can be found,
including: (1). Research focusing on the implementation of TQM in property
companies in developing countries is still limited, so more Research is needed
to understand how TQM is implemented and its impact on property companies
in these countries. (2). Research that focuses on the implementation of TQM in
property companies in the government context is still limited and needs to be
expanded, especially to local governments. (3). Research focusing on
implementing TQM in property project development is still limited and
requires more Research to understand how TQM is implemented and its impact
on property development projects; (3). Research that focuses on the impact of
TQM implementation on building and environmental quality and consumer
satisfaction levels still needs to be completed, especially in developing
countries' property context. The result of this study state. (1). TQM and
innovation: TQM can help companies to improve the quality of the products
and services offered, which are the basis for innovation. By prioritizing quality,
companies can more easily increase customer trust and improve corporate
reputation, thereby increasing opportunities for innovation. (2). Innovation can
help companies to improve the quality of products and services offered so as to
increase added value for customers and increase customer confidence
